Step 1:
Check the settings of Outlook Address Book .
Go to
contacts > right click on Contacts folder ( Top left side) > Properties
> click on Outlook Address Book tab > check the box “show this folder as
an email Address Book”
Close and
reopen Outlook and check , if this does not work
Step 2:
Remove and Re-Add Outlook Address Book
- On the Tools menu, click E-mail Accounts.
- Under Directory, select View or change existing directories or address books, and then click Next.
- Click the address book you want to delete.
- Click Remove.
- Click Finish.
Re- Add
Outlook Address Book
On
the Tools menu, click E-mail Accounts.
Under
Directory, Click Add a new directory or address book, and then click Next.
Click
on Additional address book , select Outlook Address Book
Close
and re-open Outlook and check with the issue
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