Step1:
Outlook in Safe Mode
==========================
Safe Mode
will disable all add-ins or extensions that will not start, as well as
corrupted resources, files, registries, and templates.
1. Click
Start, and click Run; in the Start Search bar, type: "Outlook /safe"
(without the quotation marks) and Click OK.
2. Please
click Tools menu, point to Trust center.
3. Switch
to Add-Ins tab.
4. At
the bottom of the window, choose "COM Add-ins" in the Manage list.
5. Click
Go, and clear all the checkboxes in the COM Add-ins popup window.
6. To
the other items listed in the Manage list, repeat #1-#4 to disable all the
add-ins.
7. Restart
Outlook to test the issue again.
If this
does not work , try
Step 2:
Create a new profile
=======================
Note: A
new Profile is a new environment for us to use Outlook. To create a new Profile
is only for a test to see if the problem is related to the corrupt Profile of
Outlook. Creating new Profile will not do any damage to the old Profile.
1. On the
Start menu, click Control Panel.
2. Click
Switch to Classic View, and then click the Mail icon.
3. In the
Mail Setup dialog box, click the Show Profiles button.
4. On the
General tab, click to select the Prompt for a profile to be used check box.
5. Click
Add.
6. In the
Profile Name box, type a descriptive name for the new profile, and then click
OK.
7. In the
E-mail Accounts dialog box, click Add a new e-mail account, and then click
Next.
8. Select
the appropriate server type for your new e-mail account, and then click Next.
9. Fill in
the appropriate information as prompted to configure the account again, and
then click Next.
10. Click
OK.
11.
Restart Outlook and select the new profile in the popup window
If this
does not work, try
Step 3:
Clean Boot Mode
============================
Note: You
may experience a temporary loss of some services functionality when you follow
these steps. When you restore the settings, the functionality will be restored.
However, the original error message or behavior may return.
1. Click
Start, type msconfig in the Start Search box, and then press ENTER.
Note: If
you are prompted for an administrator password or for a confirmation, type the
password, or click Continue.
2. On the
General tab, click Selective startup.
3. Under
Selective Startup, click to clear the Load Startup Items check box.
4. Click
the Services tab, click to select the Hide All Microsoft Services check box,
and then click Disable All.
5. Click
OK, and then click Restart.
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