Saturday, 25 February 2012

How to fix blank e mails in Outlook 2010 with Outlook connector for hotmail,live and MSN account.


IMPORTANT: The below steps will completely remove all Outlook profiles and data including profiles and data files that refer to other mail accounts therefore it will be important to perform a backup of the data before proceeding with the steps to be able to retrieve them at a later time if necessary.

For Win XP users:

Step 1: Backup Outlook Data:
=============================
1. Right click on your desktop then in the menu click on New > Folder

2. Give the new folder the name "OL Local Backup" then press ENTER

3. Repeat the above steps to create another backup folder called "OL Roaming Backup"

4. Click on Start > Run

5. Type the following command then click OK.

“%userprofile%\Local Settings\Application Data\Microsoft\Outlook”

6. In the top menu click on the "Edit" button then click on "Select All"

7. Go back in the "Edit" button then click "CUT"

NOTE: We want to remove all the content of this folder therefore we do not want to use the Copy command.

7. Go back on your desktop and right click on the "OL Local Backup" folder created previously then left click on "Paste" from the Edit menu.

8. Repeat steps 4 to 7 to transfer the data from the roaming folder but this time you need to run the following command, cut and paste into the "OL Roaming Backup" folder of you desktop:

“%userprofile%\Application Data\Microsoft\Outlook”

Once the transfer is complete, please confirm that all the data in is the backup folder on your desktop and that the Outlook folder is empty and proceed to Step 2.

Step 2: Remove all profiles:
=============================
1. Click on Start > Control Panel
2. On the left hand side of the control panel, click on "Switch to Classic View"
3. In classic view, double click on the "Mail" icon
4. In the "Mail Setup" dialog box, click on the "Show Profiles" button.
5. Select a profile from the list then click on the "Remove" button and repeat this for all profiles listed.
6. Click OK.


Step 3: Remove the Outlook profile registry entry:
====================================================
NOTE: The keys referring to your Outlook profiles may have been removed during the previous step.  The following steps are simply to confirm if they are present and if so then delete them.

1. Click on Start > Run

2. Type REGEDIT then click OK. Click on "Continue" if prompt by the User Account Control

3. In the registry editor, navigate and expand the following registry key to view its sub folders:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

4. Right click on the first sub folder then click on Delete.  Repeat for all "Profiles" sub folders.

5. Repeat the above registry steps for the following registry key where the "S-1-xxxxxx" refers to your Windows profile.  This will vary from one computer to another:

HKEY_USERS\S-1-xxxxxx\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

6. Close the registry editor.

Step 4: Create a new Outlook profile:
======================================
1. Launch Outlook
2. If prompt, give the new profile a name then click OK
3. In the new mail account Wizard check "Manually configure server settings or additional server types" then click on Next.
4. Select "Other" then from the list select "Microsoft Office Outlook Connector" and click Next.
5. Enter your Windows Live ID credentials and name then click on OK.

Let the synchronisation complete.

======================================================================

Windows Vista and Windows 7 users

IMPORTANT: The below steps will completely remove all Outlook profiles and data including profiles and data files that refer to other mail accounts therefore it will be important to perform a backup of the data before proceeding with the steps to be able to retrieve them at a later time if necessary.

For Vista users:

Step 1: Backup Outlook Data:
=============================
1. Right click on your desktop then in the menu click on New > Folder

2. Give the new folder the name "OL Local Backup" then press ENTER

3. Repeat the above steps to create another backup folder called "OL Roaming Backup"

4. Click on Start > All Programs > Accessories > Run

5. Type the following command then click OK.
"%userprofile%\AppData\local\Microsoft\Outlook"

6. In the top menu click on the "Organize" button then click on "Select All"

7. Go back in the "Organize" button then click "CUT"

NOTE: We want to remove all the content of this folder therefore we do not want to use the Copy command.

7. Go back on your desktop and right click on the "OL Local Backup" folder created previously then left click on "Paste" from the menu.

8. Repeat steps 4 to 7 to transfer the data from the roaming folder but this time you need to run the following command, cut and paste into the "OL Roaming Backup" folder of you desktop:
"%userprofile%\AppData\roaming\Microsoft\Outlook"

Once the transfer is complete, please confirm that all the data in is the backup folder on your desktop and that the Outlook folder is empty and proceed to Step 2.

Step 2: Remove all profiles:
=============================
1. Click on Start > Control Panel
2. On the left hand side of the control panel, click on "Classic View"
3. In classic view, double click on the "Mail" icon
4. In the "Mail Setup" dialog box, click on the "Show Profiles" button.
5. Select a profile from the list then click on the "Remove" button and repeat this for all profiles listed.
6. Click OK.

Step 3: Remove the Outlook profile registry entry:
====================================================
NOTE: The keys referring to your Outlook profiles may have been removed during the previous step.  The following steps are simply to confirm if they are present and if so then delete them.

1. Click on Start > All Programs > Accessories > Run

2. Type REGEDIT then click OK. Click on "Continue" if prompt by the User Account Control

3. In the registry editor, navigate and expand the following registry key to view its sub folders:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

4. Right click on the first sub folder then click on Delete.  Repeat for all "Profiles" sub folders.

5. Repeat the above registry steps for the following registry key where the "S-1-xxxxxx" refers to your Windows profile.  This will vary from one computer to another:

HKEY_USERS\S-1-xxxxxx\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

6. Close the registry editor.

Step 4: Create a new Outlook profile:
======================================
1. Launch Outlook
2. If prompt, give the new profile a name then click OK
3. In the new mail account Wizard check "Manually configure server settings or additional server types" then click on Next.
4. Select "Other" then from the list select "Microsoft Office Outlook Connector" and click Next.
5. Enter your Windows Live ID credentials and name then click on OK.

Let the synchronisation complete.