IMPORTANT: The below steps will completely
remove all Outlook profiles and data including profiles and data files that
refer to other mail accounts therefore it will be important to perform a backup
of the data before proceeding with the steps to be able to retrieve them at a
later time if necessary.
For Win XP
users:
Step 1:
Backup Outlook Data:
=============================
1. Right
click on your desktop then in the menu click on New > Folder
2. Give the
new folder the name "OL Local Backup" then press ENTER
3. Repeat
the above steps to create another backup folder called "OL Roaming
Backup"
4. Click on
Start > Run
5. Type the
following command then click OK.
“%userprofile%\Local Settings\Application
Data\Microsoft\Outlook”
6. In the
top menu click on the "Edit" button then click on "Select
All"
7. Go back
in the "Edit" button then click "CUT"
NOTE: We want to remove all the content of this
folder therefore we do not want to use the Copy command.
7. Go back
on your desktop and right click on the "OL Local Backup" folder
created previously then left click on "Paste" from the Edit menu.
8. Repeat
steps 4 to 7 to transfer the data from the roaming folder but this time you
need to run the following command, cut and paste into the "OL Roaming
Backup" folder of you desktop:
“%userprofile%\Application
Data\Microsoft\Outlook”
Once the
transfer is complete, please confirm that all the data in is the backup folder
on your desktop and that the Outlook folder is empty and proceed to Step 2.
Step 2:
Remove all profiles:
=============================
1. Click on
Start > Control Panel
2. On the
left hand side of the control panel, click on "Switch to Classic View"
3. In
classic view, double click on the "Mail" icon
4. In the
"Mail Setup" dialog box, click on the "Show Profiles"
button.
5. Select a
profile from the list then click on the "Remove" button and repeat
this for all profiles listed.
6. Click
OK.
Step 3:
Remove the Outlook profile registry entry:
====================================================
NOTE: The keys referring to your Outlook
profiles may have been removed during the previous step. The following steps are simply to confirm if
they are present and if so then delete them.
1. Click on
Start > Run
2. Type
REGEDIT then click OK. Click on "Continue" if prompt by the User
Account Control
3. In the
registry editor, navigate and expand the following registry key to view its sub
folders:
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles
4. Right
click on the first sub folder then click on Delete. Repeat for all "Profiles" sub
folders.
5. Repeat
the above registry steps for the following registry key where the
"S-1-xxxxxx" refers to your Windows profile. This will vary from one computer to another:
HKEY_USERS\S-1-xxxxxx\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles
6. Close
the registry editor.
Step 4:
Create a new Outlook profile:
======================================
1. Launch
Outlook
2. If
prompt, give the new profile a name then click OK
3. In the
new mail account Wizard check "Manually configure server settings or
additional server types" then click on Next.
4. Select
"Other" then from the list select "Microsoft Office Outlook
Connector" and click Next.
5. Enter
your Windows Live ID credentials and name then click on OK.
Let the synchronisation complete.
======================================================================
Windows Vista and Windows 7 users
IMPORTANT: The below steps will completely
remove all Outlook profiles and data including profiles and data files that
refer to other mail accounts therefore it will be important to perform a backup
of the data before proceeding with the steps to be able to retrieve them at a
later time if necessary.
For Vista
users:
Step 1:
Backup Outlook Data:
=============================
1. Right
click on your desktop then in the menu click on New > Folder
2. Give the
new folder the name "OL Local Backup" then press ENTER
3. Repeat
the above steps to create another backup folder called "OL Roaming
Backup"
4. Click on
Start > All Programs > Accessories > Run
5. Type the
following command then click OK.
"%userprofile%\AppData\local\Microsoft\Outlook"
6. In the
top menu click on the "Organize" button then click on "Select
All"
7. Go back
in the "Organize" button then click "CUT"
NOTE: We
want to remove all the content of this folder therefore we do not want to use
the Copy command.
7. Go back
on your desktop and right click on the "OL Local Backup" folder
created previously then left click on "Paste" from the menu.
8. Repeat
steps 4 to 7 to transfer the data from the roaming folder but this time you
need to run the following command, cut and paste into the "OL Roaming
Backup" folder of you desktop:
"%userprofile%\AppData\roaming\Microsoft\Outlook"
Once the
transfer is complete, please confirm that all the data in is the backup folder
on your desktop and that the Outlook folder is empty and proceed to Step 2.
Step 2:
Remove all profiles:
=============================
1. Click on
Start > Control Panel
2. On the
left hand side of the control panel, click on "Classic View"
3. In
classic view, double click on the "Mail" icon
4. In the
"Mail Setup" dialog box, click on the "Show Profiles"
button.
5. Select a
profile from the list then click on the "Remove" button and repeat
this for all profiles listed.
6. Click
OK.
Step 3:
Remove the Outlook profile registry entry:
====================================================
NOTE: The keys referring to your Outlook
profiles may have been removed during the previous step. The following steps are simply to confirm if
they are present and if so then delete them.
1. Click on
Start > All Programs > Accessories > Run
2. Type
REGEDIT then click OK. Click on "Continue" if prompt by the User
Account Control
3. In the
registry editor, navigate and expand the following registry key to view its sub
folders:
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles
4. Right
click on the first sub folder then click on Delete. Repeat for all "Profiles" sub
folders.
5. Repeat
the above registry steps for the following registry key where the
"S-1-xxxxxx" refers to your Windows profile. This will vary from one computer to another:
HKEY_USERS\S-1-xxxxxx\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles
6. Close
the registry editor.
Step 4:
Create a new Outlook profile:
======================================
1. Launch
Outlook
2. If
prompt, give the new profile a name then click OK
3. In the
new mail account Wizard check "Manually configure server settings or
additional server types" then click on Next.
4. Select
"Other" then from the list select "Microsoft Office Outlook
Connector" and click Next.
5. Enter
your Windows Live ID credentials and name then click on OK.
Let the synchronisation complete.