Saturday, 12 July 2014

Unable to install office 2013 Error : "Something went wrong"

Unable to install office 2013 Error : "Something went wrong"

Resolution :

Please click on link and follow the steps mentioned in the article.

http://support.microsoft.com/kb/2827031

If the steps mentioned above the article does not fix the issue.

Try This :

  • Try to enable hidden admin account.

Enable Built-in Administrator Account
First you’ll need to open a command prompt in administrator mode by right-clicking and choosing “Run as administrator” (or use the Ctrl+Shift+Enter shortcut from the search box).
If you are in Windows 8.x you can right-click on the Start button and choose to open a command prompt that way.
Now type the following command:

net user administrator /active:yes
You should see a message that the command completed successfully. Log out, and you’ll now see the Administrator account as a choice. (Note that the screenshots are from Vista, but this works on Windows 7 and Windows 8)
You’ll note that there’s no password for this account, so if you want to leave it enabled you should change the password.

Reinstall Office 2013 or Office 365. To reinstall Office 365, follow these steps:
  1. Go to http://www.office.com/myaccount , and then log on to your account that has Office 365 subscription.
  2. Click Install to install Office 365. Reinstalling Office 365 on the same computer will not decrease your number of available installs.
Once the installation is complete if you wish you can disable hidden admin account by following the steps mentioned below.
 
Disable Built-in Administrator Account
Make sure you are logged on as your regular user account, and then open an administrator mode command prompt as above. Type the following command:
net user administrator /active:no
The administrator account will now be disabled, and shouldn’t show up on the login screen anymore.