Saturday, 21 March 2015

Unable to install Office 2013 : Error : "Something went wrong"

Unable to install Office 2013 :  Error :  "Something went wrong"

Resolution :

Please click on the link mentioned below

http://support.microsoft.com/kb/2827031

If the steps mentioned in the above article does not resolve the issue try the following steps.

  1. Enable Hidden admin account
Windows 8/8.1:

Press the Windows key to open the Metro interface. 
  • Click on the bottom of page to access all applications.
  • Right click on the Command Prompt > Run as Administrator.
  • Enter the following command:
    • net user administrator /active:yes 
  • Validate by pressing Enter.
Windows 7/Windows 8/ Windows 9.1 :
  • Press the Windows key type CMD 
  • Right click on CMD and click on run as administrator
  • Enter the following command
    • net user administrator /active:yes 
    • Validate by pressing Enter.
Try Running the fix it Mentioned in : http://support.microsoft.com/kb/2739501


Reboot the machine in Hidden Admin Account (When you log in it would Say "Administrator")

Once you  log in to administrator account and try to install Office.

Once the installation is successful try opening office application and check if everything is working fine,

Note : Make sure to disable the hidden admin account by  following the instruction mentioned below.

Windows 7/Windows 8/ Windows 8.1 :
  • Press the Windows key type CMD 
  • Right click on CMD and click on run as administrator
  • Enter the following command
    • net user administrator /active:No
    • Validate by pressing Enter.