Unable to install Office 2013 : Error : "Something went wrong"
Resolution :
Please click on the link mentioned below
http://support.microsoft.com/kb/2827031
If the steps mentioned in the above article does not resolve the issue try the following steps.
Press the Windows key to open the Metro interface.
Reboot the machine in Hidden Admin Account (When you log in it would Say "Administrator")
Once you log in to administrator account and try to install Office.
Once the installation is successful try opening office application and check if everything is working fine,
Note : Make sure to disable the hidden admin account by following the instruction mentioned below.
Windows 7/Windows 8/ Windows 8.1 :
Resolution :
Please click on the link mentioned below
http://support.microsoft.com/kb/2827031
If the steps mentioned in the above article does not resolve the issue try the following steps.
- Enable Hidden admin account
Press the Windows key to open the Metro interface.
- Click on the bottom of page to access all applications.
- Right click on the Command Prompt > Run as Administrator.
- Enter the following command:
net user administrator /active:yes
- Validate by pressing Enter.
- Press the Windows key type CMD
- Right click on CMD and click on run as administrator
- Enter the following command
net user administrator /active:yes
- Validate by pressing Enter.
Try Running the fix it Mentioned in : http://support.microsoft.com/kb/2739501
Once you log in to administrator account and try to install Office.
Once the installation is successful try opening office application and check if everything is working fine,
Note : Make sure to disable the hidden admin account by following the instruction mentioned below.
Windows 7/Windows 8/ Windows 8.1 :
- Press the Windows key type CMD
- Right click on CMD and click on run as administrator
- Enter the following command
net user administrator /active:No
- Validate by pressing Enter.
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